Help

We have a list of FAQ’s that might help with your question(s).

All the course information including a detailed explanation of what you are expected to learn and do is featured on our course pages. Your booked course date and time can be found on your booking confirmation email. Please arrive 10 minutes earlier than the schedule start time.

Neither Hello First Aid or the HSE can tell you what provision you should make for first aid. You, as an employer, are best placed to understand the exact nature of your workplace and decide what you need to provide.

First aid provision must be ‘adequate and appropriate in the circumstances’. This means that you must provide sufficient first aid equipment (first aid kit), facilities and personnel at all times.

In order to decide what provision you need to make you should undertake a first-aid needs assessment. This assessment should consider the circumstances of your workplace, workforce and the hazards and risks that may be present. The findings will help you decide what first-aid arrangements you need to put in place.

More information can be found here …. https://www.hse.gov.uk/firstaid/needs-assessment.htm

Our standard course times and dates are within Mon – Fri (normal working hours). If you can’t find a suitable time or date please call us to discuss other options

The HSE recommends that if you work in a company with 5-50 workers, there should be at least one person trained in first aid. Another first-aider should be in place for every 50 workers after that. Accidents can happen, even in low risk organisations with few employees.

Read more information here https://www.hse.gov.uk/firstaid/legislation.htm

Under the first aid at work legislation, better known as The Health and Safety (First-Aid) Regulations 1981, employers are legally required to arrange for the immediate care of any staff who have an accident or become ill while they are at work.

However, while HSE regulations place responsibility on duty holders to provide first aid for their employees, they do not explicitly state what is required within your unique working environment. Therefore, it is the responsibility of the duty holder to determine the exact first aid provisions needed based on the individual nature and circumstances of their workplace.

https://www.hse.gov.uk/firstaid/legislation.htm

Our currently advertised courses take from 2 hours to 3 days. See the course page for our course options and time lengths.

Your training is typically valid for three years. However, please consult your own risk assessment to determine how frequently you should retake the course. Where valid for three years, it is strongly recommended by the HSE that refresher training is taken on an annual basis. This can be conducted either online or by attending one of our refresher courses.

In the event of a lost certificate, please contact one of our team on 0800 294 8699 who will be able to assist. A copy of your certificate may also be available in the logged in area under your completed courses.

You will receive a hard copy of your certificate within 4-6 weeks of the final date of your training course. A digital PDF certificate will be uploaded into your customer account within around 2 weeks of the final training date, available for you to view and download.

If your question isn’t answered in our FAQ section, you can call us

Our office hours are 8.30am - 5.00pm Monday to Friday. If you have an urgent enquiry outside of these hours, please email [email protected] and someone will get back to you as soon as possible.

New Enquiries & Fast Quotation Line

Call free on 0808 253 6238

Existing Clients & Renewals Booking Line

Call free on 0800 294 8698

Help & Support Line
8.30am - 5.00pm Mon-Fri

Call free on 0800 294 8699

Alternatively, please send us a message below and a member of the team will get back to you as soon as possible.